Privacy Policy
Welcome to Chota Dhobi Laundry Solutions (“Chota Dhobi”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our laundry services, mobile application, or communicate with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- College/University Name
- Hostel/Apartment Details
- Address (where applicable)
- Franchise enquiry details
- Institution details for business enquiries
Laundry Service Information
- Pickup and delivery requests
- Laundry preferences
- Service history
- Order details
- Payment status
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Provide laundry pickup and delivery services
- Process service requests
- Manage customer accounts
- Respond to enquiries
- Improve customer support
- Send service updates and notifications
- Schedule pickups and deliveries
- Process franchise and institutional enquiries
- Improve our website and services
- Prevent fraud and misuse
- Comply with legal obligations
3. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Understand website traffic
- Improve website performance
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
- Our authorized laundry operations team
- Delivery personnel
- Technology service providers
- Payment service providers
- Business partners involved in service delivery
- Government authorities when legally required
All third-party service providers are expected to protect your information appropriately.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes
- Maintain business records
When no longer required, information is securely deleted or anonymized.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Request information regarding how your data is used
To exercise these rights, please contact us using the details below.
8. Third-Party Services
Our website may contain links to third-party websites, including social media platforms and payment gateways.
We are not responsible for the privacy practices or content of those external websites. We encourage users to review their respective privacy policies.
9. Children’s Privacy
Our services are intended for individuals aged 18 years or older or those using our services with appropriate authorization from their educational institution or guardian.
We do not knowingly collect personal information from children without appropriate consent where required.
10. Marketing Communications
With your permission, we may send:
- Service notifications
- Promotional offers
- Newsletters
- Business announcements
You may unsubscribe from promotional communications at any time by following the unsubscribe instructions or contacting us directly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after changes constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact us:
Chota Dhobi Laundry Solutions
Website: https://chotadhobi.com
Email: chotadhobilaundrysolutions@gmail.com
Phone: +91 76048 81617
Corporate Office:
D-20, 3rd Street,
Sector-1, Ambattur Industrial Estate,
Chennai – 600058,
Tamil Nadu, India.
We will make reasonable efforts to respond to your enquiries promptly.